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Atlys

Atlys

atlys.com
What is your customer experience with Atlys?

Atlys Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Atlys has a 1.7 star rating from 86 reviews and only 40% would likely recommend; consumers are mostly dissatisfied with high price levels, slow turnaround, and poor customer service as shown in Atlys reviews.

Positive Feedback

Some customers praise an easy method to apply and occasional successful visa deliveries; a few reported timely refunds and one positive customer interaction.

Negative Feedback / Risk Areas

  • Widespread complaints about unresponsive or inexperienced customer service and missing contact channels.
  • Frequent errors: wrong names, wrong country, incorrect dates leading to lost travel plans.
  • Billing issues and requests for refund are common, with reports of extra undisclosed fees and delayed refunds.

Key Takeaways for Future Customers

  • Expect poor support; secure documentation and reference numbers independently before travel.
  • Consider applying directly via embassy for time-sensitive trips and to avoid disputed billing and refund hassles.
View full overview ›

Media from reviews

Atlys - Waiting for visa
Atlys - I didn't receive any visaAtlys - I didn't receive any visa - Image 2Atlys - *** company charging extra plus service fees which never gets disclosed to...Atlys - Received visa with wrong imageAtlys - Company very chetad & froudAtlys - They Don't Book My appointment on time and not respond my msg in whatsapp
View all media ›

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Show reviews that mention
visa service money customer application experience support payment app documents
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Anonymous
map-marker Chennai, Tamil Nadu

Wrong name in visa

Our visa has been approved but we received others approval. We didnt recive our approval. Kindly contact us please as soon as possible

View full review
Muhammadmubashar A Qwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, England

Waiting for visa

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Atlys - Waiting for visa

Hello, I have applied for a visa for Morocco. The express visa last day was yesterday, 4th Dec.

I have booked a ticket for 6th Dec; today is 5th. I did not get the visa yet. I am calling the helpline and chatting with them; they are not answering properly. I have a very urgent meeting tomorrow in Morocco.

What kind of service are you providing? They are not telling me properly when I will get the visa. There are 12 hours left for my flight. I need to know now what's going on.

What is wrong? My visa is late now.

How long does it take? If I don't get the visa today, who will be responsible for the flight and hotel?

View full review
Loss:
$433

Preferred solution: Full refund

User's recommendation: 0% recommendation

Louis F Oke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Einbeck, Lower Saxony

Formal Demand for Refund – Service Cancelled, No Visa Received

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Sehr geehrte Damen und Herren,

Sie waren ursprünglich berechtigt, mein Konto zu belasten. Ich habe Ihnen jedoch mehrfach per E-Mail ausdrücklich mitgeteilt, dass ich den Visumservice nicht mehr benötige und mein Antrag storniert werden soll.

Trotz dieser eindeutigen Stornierungsmitteilungen haben Sie dennoch Geld von meinem Bankkonto abgebucht.

Bis heute habe ich kein Visum erhalten und auch keine Antwort auf meine E-Mails bekommen.

Das bedeutet, dass Sie mein Geld ohne jegliche Leistung und ohne jegliche Kommunikation einbehalten haben, was völlig inakzeptabel ist.

Hiermit fordere ich formell eine vollständige Rückerstattung innerhalb von drei (3) Werktagen ab dem Datum dieser Nachricht.

Sollte die Rückerstattung nicht innerhalb dieser Frist erfolgen, werde ich unverzüglich folgende Schritte einleiten:

Rechtliche Schritte, eine Rückbuchung über meine Bank und eine formelle Beschwerde wegen unberechtigter Einbehaltung von Geldern und Nichterbringung der vereinbarten Leistung.

Sämtliche Kommunikation und Transaktionen sind vollständig dokumentiert.

View full review
Loss:
$87
Cons:
  • Schlechter service

Preferred solution: Full refund

User's recommendation: Haltet euch fern! Macht es direkt über die Uk.goav Seite ist umständlicher, aber dort bekommt ihr einen sicheren Service ohne Stress.

1 comment
Lowery Ufg

My amount full refund for kuku fm and kuku tv

Anonymous
map-marker Wietzendorf, Lower Saxony

I didn't receive any visa

Atlys - I didn't receive any visa
Atlys - I didn't receive any visa - Image 2

Hello my name is Nancy Achonwa I tried applying for a UK visa for me and my 3 kids which after paying it didn't work, I didn't receive any visa, buy my account account has been debited for 86 which is not right, I will like to get the refund of my money please

Thanks

View full review
Anonymous
map-marker Auckland, Auckland

*** company charging extra plus service fees which never gets disclosed to customers

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Atlys - *** company charging extra plus service fees which never gets disclosed to...

Atlys is coming to an end. Ripped so many tourists with fraud handling of evisa and without people concern deducting service fees which is almost double the amount from the evisa fees. Rachit Gupta is going to jail along with others who are behind this crime.

View full review

User's recommendation: Do not use Atlys they re scammers

jaivik p

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They Don't Book My appointment on time and not respond my msg in whatsapp

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Updated by user May 30, 2025

not any update

Original review May 15, 2025

I had a terrible experience with Atlys while applying for a French visa for me and my wife. They promised an appointment by 26th March 2025 but failed to deliver.

I was added to a WhatsApp group, shared all documents, yet received poor communication and vague replies. Eventually, they offered a Greece visa instead, which I never asked for, and demanded more money. The support team became unresponsive again. Ive wasted time, energy, and money.

I had better options locally, but I trusted them.

Very unprofessional and disorganized service. I do not recommend Atlys to anyone.

View full review
Loss:
$73

Preferred solution: Full refund

User's recommendation: Dont' apply via Atlyst App

Tony N Aor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hi i paid $21 for a esta visa and have not got a receipt or any conformation about it

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I went online to pay for an ESTA visa so that I could travel to the USA. I used ALTYS to pay through my bank account $21 and waited for confirmation, which never happened. I would like a refund, please, and also I will be contacting my bank.

View full review
Loss:
$21

Preferred solution: Full refund

Peter B Wcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service and very poor AND incorrect assistance information

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Paid for visa and they sent me an email saying it had arrived but NO details on how to access it. Complained via Pissed Consumer, then received an apologetic email with instructions on how to access my visa via their app.

These instructions are also incorrect, and I still cannot access my visa. There is NO prompt as described in their email and NO visa shown in my profile, etc,

View full review
Loss:
$38

Preferred solution: Full refund

User's recommendation: NEVER USE ATLYS!

Peter B Eaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Visa Failure

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I paid $38.40 on 21st July 2025 for a visa allowing travel from Australia to Vietnam. Despite your promise to deliver the visa by 24th July it never arrived, despite what your email claimed.

The visa never arrived by email and is also not on my Atlys app. Please refund my funds asap and learn how provide the services you claim to deliver and how to communicate better with paying customers.

View full review
Loss:
$38
Cons:
  • Failed to communicate why
  • Failed to deliver my visa

Preferred solution: Full refund

User's recommendation: DO NOT use ATLYS for your Visa

Aaron S Ngs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tricked me into paying extra 220 pounds for my visas after taking initial 89 pounds

Awful what a con they ripped me off with 89 pounds. After I paid them, they then asked for an extra 79 pounds for each visa to retrieve it. I applied for 3 visas.

View full review
Loss:
$89

Preferred solution: Full refund

User's recommendation: Stay away

Liviana Vob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Keine Referenznummer und unzulässiger Betrag abgebucht

Ich habe eine Mail mit der Bestätigung meiner ETA von Ihnen atlys bekommen.

Darauf fehlt allerdings die Referenznummer.

Also habe ich keine Sicherheit eine ETA erhalten zu haben.

Das Geld ist abgebucht.

Heute ist noch einmal eine Summe von über 40,- abgebucht worden.

Das ist Betrug.

Ich fordere Sie auf mir die Referenznummer zu übermitteln und den anderen Betrag meinem Konto gutzuschreiben.

Heidiqueirard@***.de

View full review
Visweshwaran R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AVOID ATLYS. NOT WORTH THE MONEY

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Updated by user Jun 15, 2025

I sent a formal complain mail to their desk and I got some partial refund. However, the issue was not solved. I would strongly not recommend this app for your visa purposes

Original review May 31, 2025

One of the worst services I have ever received. First, they add you to a WhatsApp group of four, and literally no one will respond to your queries.

You have to chase behind them everyday regarding updates. The app asks you to apply for health insurance; Please don't do that if you are staying in another country. The embassy expects you to take the local insurance. I lost a lot of money in this.

Finally, the itinerary prepared by Atlys members had so many errors, I have to rewrite it. NOT WORTH IT.

View full review
Loss:
$96
Cons:
  • Very bad customer support
  • Made me buy a wrong health insurance
  • Travel itinerary prepared by atlys members were wrong

Preferred solution: Price reduction

User's recommendation: I WONT recommend this app to anyone.

Shamshad S Iwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company very chetad & froud

Atlys - Company very chetad & froud
Atlys - Company very chetad & froud - Image 2
Updated by user Sep 16, 2025

Very bad service

Original review Sep 01, 2025

Hello! I'm sorry to be the one to share this update, but I see that your visa application has been cancelled.

This decision was made by our sponsor as they were unable to process it due to some profile-related constraints. I understand this is very disappointing. On a positive note, a 75% refund of 4687.50 has been initiated for you, and it should reflect in your account within 5-7 business days.

Please let me know if you have any other questions. My 25% cut amount not visa apply Atlys company koi bhi person visa na kare ye company bahut fraud hai visa apply ke naam par paisa loot rahi hai.

View full review
Loss:
$1600

Preferred solution: Full refund

User's recommendation: My 25% cut amount not visa apply atlys company koi bhi person visa na kare ye

Anonymous
map-marker New York, New York

I applied for UK ETA visa on July 9, submitted my passport info for myself and my husband, paid US$40, and I am getting emails after emails requesting more documents and another payment of US$95 x 2,

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I would like my $40 to be refunded and the application canceled. I feel like I am being robbed. Will someone please contact me.

View full review
Adarius Wgy

Where is my visa for Stephen John Dale. Paid $130.00.

Desperate for visa. Leave for UK tonight fir Steven John Dale.

To email sarahkreiner77gmail.com. urgent

View full review
Shailesh W Ijs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received visa with wrong image

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Atlys - Received visa with wrong image

I received a visa with wrong image, when I raised they are asking me for charges.

first thing how they verified it if the image which we uploaded and the image which they found on passport does not matched?

pathetic

View full review

Preferred solution: Edit the image

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